We are committed to providing you with the best customer experience, no matter where you are. We offer 24/7 service to ensure we are always available to assist you.
1. If you purchase a digital product (such as: eSIM)
eSIM Shipping: Free delivery worldwide.
Shipping Method: By Email.
Delivery Time: Typically within 10 minutes, and no more than 24 hours. (*Please note, these are estimated delivery times. Our system needs to review your order and prepare the QR code and other eSIM-related data. If you haven't received it after 24 hours, please contact our customer support at [email protected])
2. If you purchase a physical product (such as: eSIM physical card)
Physical Product Shipping: Shipping costs vary by country/region. Please check during the checkout process.
Shipping Method: Primarily by international couriers such as EMS, UPS, DHL, FedEx. If delivery to your address is not possible due to address issues or other force majeure factors, we will notify you by email and refund your payment.
Estimated Delivery Time: International courier delivery to most countries/regions typically takes 7 to 14 days, and may be longer for remote areas. (*Please note, these are estimated delivery times. Our system needs to review your order and prepare the package for customs clearance. If you haven't received your order after a long time, please contact our customer support at [email protected])